Planned Systems International

Help Desk Specialist

Location US-FL-Mary Esther
Posted Date 2 months ago(7/31/2023 11:35 PM)
Job ID


Work in a collaborative and innovative environment support Air Force Special Operations Command (AFSOC). This is an amazing opportunity to directly support global Command and Control Mission Support (C2MS) program. You would be the critical component providing reach-back support for C2MS users.

Essential Functions and Job Responsibilities

  • Support the operation of the Mission Systems Support Center (MSSC) and its associated hotline.
  • Provide technical and troubleshooting support to network, computer and systems hardware and software users.
  • Log, track and coordinate C2MS II issues, ensuring they are resolved in a timely fashion, via phone, remote computer access, and on-site.
  • Contact internal or external agencies and on-call experts to efficiently resolve issues.

Minimum Requirements

  • BA/BS degree or substitute additional experience in lieu of degree.
  • 2-3 years experience in help desk or customer services in a technical field.
  • Require minimum SECRET security clearance and ability to receive a TS/SCI clearance.
  • Be certified, or be able to obtain certification within 4 months of hire date, in CompTIA Security+.

Physical Demands

Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients’ businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry's most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector.

PSI is an Equal Opportunity Employer.
All qualified candidates are encouraged to apply, including:
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
 VEVRAA Federal Contractor requesting priority referrals of Protected Veterans.

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing, or by dialing 703-575-8400.


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