ProSphere (PST), a Planned Systems International company (PSI), referred to as PSI-PST is seeking a Junior VTC Technician (Technical Support - Tier 2) to join our team in Washington, DC. In this position you will provide on-site and remote support for computer workstations, peripherals, and teleconferencing equipment. The Technical Support (Tier 2) will report to the Program Manager and collaborate with employees and contractors. This is a full-time position located in Washington, DC. Veterans are encouraged to apply.

• VTC Operations, monitoring, troubleshooting, installation, deinstallation
• Cisco Webex Room Kits, DX80, EX90, SX10, SX20, Dual 70, Intellix, MCU’s laptops (Dell, HP, MAC), Samsung, LG experience
• TelePresence Management Suite experience
• LAN/WAN troubleshooting & utilizes a ticking system
• Oversees small projects
• Identify, investigate, and resolve users’ problems with computer software and hardware
• Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
• Consult with users to determine steps and procedures taken to identify and resolve the problem
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and following verbal instructions
• Collaborate with other staff to research and resolve problems
• Collaborate with programmers to explain errors and/or recommend modifications in programs
• Arrange service by software or hardware vendors to repair or replace defective products.
• Maintain knowledge of technology innovations and trends
• Perform other related duties as assigned

Minimum Requirments

• Associates Degree or 2-year technical school
• Ability to obtain and maintain a Moderate Risk Background Clearance Minimum Background Investigation (MBI)
• Minimum of three (3) years’ experience supporting PC Hardware and Software or any equivalent combination of education and experience that provides the required knowledge, skills and abilities
• Minimum of one (1) year experience providing support of Microsoft technologies including software, operating systems, and troubleshooting Microsoft Office Suite or any equivalent combination of education and experience that provides the required knowledge, skills and abilities
• Excellent verbal and written communication skills
• Adding verbiage about physical abilities (ie. Able to lift, move, carry 50lbs; ability to climb under tables, stand on ladders, etc.)
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient with or the ability to quickly learn an array of computer hardware and software
• Ability to travel up to 10 % as required
• Must be authorized to work for any employer in the US

Required Technical/Business Tools Experience: 

• Cisco Webex Room Kits, DX80, EX90, SX10, SX20, Dual 70, Intellix, MCU’s laptops (Dell, HP, MAC), Samsung, LG experience
• TelePresence Management Suite experience
• Ability to work with power tools and preform installations

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.