Planned Systems International

Community Coordinator Business Analyst

Location US
Posted Date 2 weeks ago(9/15/2023 1:42 PM)
Job ID


Planned Systems International, Inc (PSI) is seeking a Community Coordinator Business Analsyt. This is for our Veterans Health Administration’s (VHA’s) Veterans Health Information Exchange (VHIE) Program (, formerly known as the Virtual Lifetime Electronic Record (VLER) Health Program, allows VA, participating external partners/providers, and Veteran patients to securely share health information from a Veteran’s health record electronically.


As a Veterans Integrated Service Network (VISN) Level VHIE Program Engagement Coordinator (VHIE Coordinator), you will be assigned a specific VISN, which includes VA Medical Centers (VAMCs) and their respective community-based outpatient clinics and local external partners/providers. You will be responsible for VHIE Program implementation with the health information exchange communities defined as the VA facilities, local external partners/providers, and shared Veteran patients within your assigned VISN. You will work closely together with other VISN-Level VHIE Coordinators and VHIE Program Office government and contract staff utilizing and sharing success stories, best practices and lessons learned. You will provide support to VHIE Program Office teams as assigned.


Successful VISN-Level VHIE Coordinators possess exemplary skills in leadership, communications, training, time management, attention to detail, and stakeholder collaboration and troubleshooting support. Additionally, expect VISN-Level VHIE Coordinators to be self-starters, applying project management concepts in a changing landscape, delivering executive level presentations, conducting both administrative and clinical staff trainings, interpreting health information exchange performance metrics, and documenting process workflows.

Essential Functions and Job Responsibilities

  • Function as the VISN-level VHIE liaison and primary point of contact between the VHIE Program Office and respective teams, local external partners/providers, VISN and VAMC administrative and clinical staff, and most importantly Veteran patients
  • Conduct ongoing implementation status meetings with VHIE stakeholders outlining as-is and to-be business processes, progress toward implementation milestones, best practices, challenges, risks, lessons learned, and next steps
  • Conduct outreach to and ongoing status meetings with local external partners/ providers addressing system capabilities, connection status, and data quality concerns for both VA Exchange and VA Direct
  • Function as the VISN-level VHIE educator and provide virtual and/or in-person VHIE trainings to VISN leadership, VAMC leadership and staff, and Veterans about the VHIE Program’s VA Exchange and VA Direct products, VHA Directive 6371, VHIE Implementation Guide, and VHIE Implementation Toolkit
  • Collaborate with and provide Veteran sharing preference VA Form processing and web-based application education to VA administrative and clinical staff to properly handle patient health information sharing preference requests
  • Collaborate with and provide VA Exchange education to VA clinical staff to view patient level health information from connected external partners/providers in Joint Longitudinal Viewer (JLV) and/or Cerner Millennium equivalent application to enhance patient care coordination with local external partners/providers
  • Collaborate with and provide VA Direct and/or Cerner Millennium equivalent application education to VA clinical staff in identifying use cases, opportunities for process improvement, and improved workflows to enhance patient care coordination with local external partners/providers
  • Coordinate in-person visits at least once every 3 months to VA facilities to meet with VHIE stakeholders, provide VHIE training, and attend Veteran patient and staff outreach events
  • Complete ongoing contract deliverable documentation as assigned

Minimum Requirements

  • Experience working in the Veterans Health Administration (VHA), Military Health System (MHS), and/or other healthcare entities preferred
  • Experience working in healthcare interoperability and/or with health information exchange systems preferred
  • Experience working with Cerner Millennium and/or equivalent application
  • Demonstrated ability to execute a project plan using established processes
  • Ability to manage competing priorities and to adjust quickly and efficiently to changes in assigned tasks
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Proven working experience as an educator or trainer
  • Solid organizational skills including attention to detail
  • Skills in problem solving, troubleshooting, and issue resolution, both technical and non-technical
  • Ability to analyze and interpret data trends and charts over time
  • Strong working knowledge of Microsoft Office applications, specifically Office, SharePoint, Excel, Word, PowerPoint, and Visio
  • Bachelor's Degree in appropriate field of study or equivalent work experience
  • Possess current or previous government clearance and/or ability to pass government background security checks

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing, or by dialing 703-575-8400.


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