Planned Systems International

Tier II Technician

Location PR-Fort Buchanan
Posted Date 4 months ago(10/24/2023 2:22 PM)
Job ID


Planned Systems International, Inc. (PSI) is seeking a Tier II Helpdesk Technician responds to work orders and walk in requests for deskside and remote support including hardware, operating system, software, printer, mobile devices, and other end user IT related support requests for staff at Rodriguez Army Health Clinic.

Essential Functions and Job Responsibilities

  • Shall independently resolve all types of software and hardware support requests.
  • Contractor shall be proficient with the current Windows desktop operating environment and installation and configuration of client software.
  • Contractor personnel shall be able to utilize diagnostic software tools, remote management applications, and Active Directory utilities.
  • Technician shall be the first escalation point for Tier I techs and should represent appropriate progression of knowledge from the entry level Tier I positions.

Minimum Requirements

  • Minimum Requirements: Must meet DOD 8140 basic requirements for Tech Support Specialist: Associates degree or higher in related field OR certification in COMPTIA A+ , Network+ or Security+ CE versions.
  • Years of professional experience: 3 years
  • Required Technical/Business Tools Experience: 
    • Windows 10
    • Office 365
    • Active Directory
    • ServiceNow

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing, or by dialing 703-575-8400.


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