Planned Systems International

Training Developer - Analyst

Location US-Remote
Posted Date 3 weeks ago(2/8/2024 4:04 PM)
Job ID


PSI is seeking a Training Developer/Analyst to develop training materials and train users on existing and new business systems and work with subject matter experts (SMEs) to formulate and define systems scope and objectives through research combined with a basic understanding of business systems and industry requirements at the Department of Veteran Affairs. As a member of our team, you will be responsible and accountable for providing effective and efficient technical and functional requirements, reporting, and training support for multiple projects.


This is a full-time remote position. Applicant must be a U.S. citizen or permanent resident and must be able to obtain a Public Trust. Veterans are encouraged to apply.

Essential Functions and Job Responsibilities

  • Develop training materials, update user guides, prepare release bulletins
  • Create training strategies and presentation methods
  • Plan, organize and facilitate training events and lead the event/training
  • Learn the applications and train users on the various VA ORMDI E2 applications, document the issues derived from user interface
  • Work closely with the Help Desk to determine training areas needed and incorporate into training programs
  • Work closely with the Development Team to prepare training materials for new releases or updates to the E2 applications
  • Keep training materials up to date and organized on Teams and SharePoint
  • Monitor and document training compliance - Track numbers of personnel trained, maintain sign in rosters, and report training compliance as required
  • Brief Stakeholders and Government on training status
  • Perform Stakeholder engagement to formulate and define systems scope and objectives and derive functional requirements and resolve issues and concerns
  • Working with customers, users, and project leads in analyzing, designing, implementing, and supporting IT business applications and systems
  • Input and maintain all requirements data in GitHub, Azure Dev Ops, or other approved VA Tools. Ensure all requirements data is under change control and is fully linked to work items that show traceability to design changes, configurable items, test cases and test results
  • Working with the Sprint Team to develop, write, and create user stories with acceptance criteria that is testable and defines done
  • Testing evaluation criteria in support of requirements
  • Create or update sprint, project deliverables, and documentation
  • Being an active, engaged part of the Sprint Team presenting the users perspective

Minimum Requirements

  • Bachelor’s Degree or 8 years of additional relevant experience may be substituted for education
  • Five (5) years of related work experience as a Business Analyst creating requirements and stakeholder engagement or as a Trainer developing, writing, and creating training materials, training plans, and training programs for an IT organization, program
  • Have learn an application, trained users on the application and documented the issues derived from user interface
  • Excellent verbal, written communication, and presentation skills to communicate effectively with senior government and non-government personnel
  • Have worked within a Team and backup/support other areas of the program as assigned
  • Have created professional, engaging documentation to include training materials, written, visual and web-based classes, user guides, bulletins, and other contract deliverables
  • Must understand the Software Development Lifecycle (SDLC) and knowledge of implementing the Agile methodology to include sprint planning, backlog grooming (including acceptance criteria), and user story creation and approval
  • Ability to develop good working relationships with customers, colleagues, and other stakeholders
  • Develop or modify procedures to solve moderate to complex problems within information systems
  • Have facilitate stakeholder briefings, meetings, and/or elicitation sessions and record results of reviews using a Requirements Traceability Matrix (RTM), updating requirements data following reviews
  • Possess ability to identify key concepts, factors, risks, and issues based on conversations, then document these in a clear concise narrative or graphic reports
  • Work with technical experts and stakeholders to mitigate risks and resolve issues
  • Provide daily, weekly, monthly, and quarterly metrics as required to leadership and practice partners

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing, or by dialing 703-575-8400.


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