Planned Systems International

Web Conference Support Specialist

Location US-CO-Denver
Posted Date 2 weeks ago(5/7/2024 7:39 AM)
Job ID
2024-10585

Overview

Advanced Technologies and Laboratories (ATL), a Planned Systems International company (PSI), referred to as ATL is seeking a Web Conference Support Specialist to join our team at the Nationsl Renewable Energy Laboratory in Golden, Colorado. This role will be part time and remote opportunity.

Essential Functions and Job Responsibilities

Duties Shall Generally Include:

 

Web Conference Planning

  • Schedule web conferences for clients across multiple platforms, including Zoom, WebEx and Microsoft Teams
  • Plan for web conferences event needs including break-out sessions, polling, multiple speakers’ presentations
  • Advise on available options to ensure presenters’ and participants’ best experience
  • Set up event invitations and/or registration pages
  • Ensure presentation materials are received for event—in correct format
  • Schedule and host practice sessions prior to live events
  • Create Run-Of-Show for host

Web Conference Hosting

  • Serve as the meeting technical host to provide technical support during live events
  • Provide a brief verbal introduction, using provided scripts
  • Troubleshoot during web conferences to resolve issues and assist presenters and participants
  • Run polls and manage breakouts, when needed
  • Share links in the chat, when needed
  • Record events when required

Post-web conference

  • Provide/coordinate event recording files/links when required
  • Order transcripts
  • Collaborate with NREL teams to document issues during web conference and help resolve for future events

Minimum Requirements

Required Knowledge/Skills/Attributes:

  • 1-2 years’ experience working with Zoom, WebEx and Microsoft Teams platforms experience per the tasks noted above
  • Experience working with subject matter experts/web conference presenters
  • Ability to handle stressful situations with a calm demeanor
  • Problem solving approach to troubleshooting
  • Client service mindset
  • Collaborates well with teams
  • Ability to multi-task, planning for multiple events in parallel

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.

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