ProSphere is seeking a Desktop Support Technician to provide support in Windows and Mac environments. The Technician will provide routine IT customer support in both administrative and technical areas including user administration and directory rights. The successful candidate should also have a working knowledge of documentation (technical writing) and inventory. This is a full time position located in Washington, DC. Veterans are encouraged to apply.

• Provide support remotely in various field offices
• Provide conference room equipment setup and support as needed
• Assist IT specialists with system troubleshooting and resolution determination
• Perform installation of various software patches/updates as needed
• Provide support for the equipment maintenance program and assist with product research, documentation and recommendations where necessary
• Support a small group of Mac users

• Bachelor's degree in Engineering or Computer Science, 3-5 years equivalent work experience may be substituted
• 3-5 years of practical work experience providing general IT support / Help Desk
• 2 years supporting PCs
• Proficiency with Window 10, Mac OS 10.12, Office 365
• Ability to diagnose and resolve technical and end-user problems in a customer service oriented team environment
• Experience installing and maintaining applications and associated hardware and peripherals; assisting users with IT procedures, system setup and network troubleshooting
• Excellent troubleshooting and problem resolution skills for federal government client(s) strongly preferred
• Ability to work independently with minimal direction providing technical and non-technical support to multiple users
• Ability to sit at a workstation for long periods of time
• Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)

ProSphere offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

It is ProSphere’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.