ProSphere is seeking a Business Relationship Manager (BRM) with experience managing Information Technology customer service operations. The BRM will serve as a liaison and business partner between the Department of Transportation (DOT) Office of the Chief Information Officer (OCIO) subject matter experts and the Operating Administration customer base, ensuring customer requirements are understood and addressed. The BRM provides tailored customer service and maintains continuous, open communications between the IT Shared Services and the DOT customer on all IT service and support issues. This includes communicating customer requirements to IT Shared Services, information about IT Shared Services Enterprise projects to the customer base, and problem/issue escalation and resolution. This position requires excellent problem-solving skills and ability to communicate with all project stakeholders. Strong oral and written communication skills are required. This is a full-time position located in Washington, DC. Veterans are encouraged to apply.
Required Technical/Business Tools Experience
Benefits of Working at PSI-PST:
PSI-PST offers full-time employees a competitive total compensation package that includes paid vacation, personal leave, paid holidays, and paid military differential leave. Our insurance benefit plans include options for medical, dental, vision, company paid short-term and long-term disability, and company paid life insurance with options to buy additional life, AD&D, pet insurance, legal services, identity theft, and accident insurance at group negotiated rates. Flexible spending accounts and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has a matched employer contribution that is immediately vested. PSI-PST invests in the professional growth of our employees through professional certifications and tuition reimbursement programs.
Equal Employment Opportunity & Affirmative Action Employer:
It is PSI-PST's policy to promote equal employment opportunities. All personnel decision, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HR@prosphere.com or by dialing 703-810-3007.
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