Planned Systems International

Business Relationship Manager (BRM)

Job Locations US-DC-Washington
Posted Date 3 weeks ago(5/17/2023 3:17 PM)
Job ID


ProSphere is seeking a Business Relationship Manager (BRM) with experience managing Information Technology customer service operations. The BRM will serve as a liaison and business partner between the Department of Transportation (DOT) Office of the Chief Information Officer (OCIO) subject matter experts and the Operating Administration customer base, ensuring customer requirements are understood and addressed. The BRM provides tailored customer service and maintains continuous, open communications between the IT Shared Services and the DOT customer on all IT service and support issues. This includes communicating customer requirements to IT Shared Services, information about IT Shared Services Enterprise projects to the customer base, and problem/issue escalation and resolution. This position requires excellent problem-solving skills and ability to communicate with all project stakeholders. Strong oral and written communication skills are required.  This is a full-time position located in Washington, DC. Veterans are encouraged to apply.


  • Maintain tracker of on-going projects and future upgrades; communicate status of projects and upgrades to customers
  • Identify and document customer requirements and preferences to keep IT operations and Senior Federal Staff informed
  • Assist in the resolution of customer issues and Operating Administration requirements
  • Solicit input and prepare reports on feedback of on-going IT projects
  • Assist in the analysis of operational requirements and the development of long-term strategic IT requirements
  • Liaise between Subject Matter Experts and customers to clarify requirements and inform solutioning
  • Conduct interviews to capture emerging requirements; document interview results and maintain on SharePoint or other tracking tool
  • Review, understand, update, and maintain existing Standard Operating Procedures (SOPs) to ensure accuracy, completeness, and efficiency
  • Plan, implement and conduct business processes and projects related to the IT Common Operating Environment operations


  • Formal Education: Bachelors
  • Years of Professional Experience: 4+ years of experience

Required Technical/Business Tools Experience

  • MS Office (Word, Excel, Powerpoint, Outlook)
  • Communication tools (Teams, SharePoint)
  • ServiceNow

Physical Demands

Benefits of Working at PSI-PST:

PSI-PST offers full-time employees a competitive total compensation package that includes paid vacation, personal leave, paid holidays, and paid military differential leave. Our insurance benefit plans include options for medical, dental, vision, company paid short-term and long-term disability, and company paid life insurance with options to buy additional life, AD&D, pet insurance, legal services, identity theft, and accident insurance at group negotiated rates. Flexible spending accounts and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has a matched employer contribution that is immediately vested. PSI-PST invests in the professional growth of our employees through professional certifications and tuition reimbursement programs.


Equal Employment Opportunity & Affirmative Action Employer:

It is PSI-PST's policy to promote equal employment opportunities. All personnel decision, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state or local law.


Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing or by dialing 703-810-3007.


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